JOIN THE CONVERSATION IN OUR CINCINNATI HUG COMMUNITY.
Want to know how to optimize and catapult your business to new heights? Start by listening, really listening, to your customer.
No one can have a bigger impact on the success of your business than your customer. Unfortunately, 80% of businesses believe they deliver superior customer service, but only 8% of customers feel the same. Many companies simply aren’t connecting customer feedback to their business operations.
The Voice of the Customer (VoC) can help you make the connection. It’s your customer’s feedback on their experience with your product or service. That starts with their expectations, describes their needs, outlines their understanding, and then encapsulates their experience.
Join us as we learn how to optimize your business using the Voice of the Customer with Kevin Dunn, HubSpot Academy Education Manager. In our March HUG, you’ll work with Kevin to:
Your customers are ready to work with you to optimize and improve your business, let us help you listen and use that valuable feedback. See you at our virtual HUG!
HubSpot
Manager, HubSpot Academy Education
Kevin Dunn is an education and enablement leader at HubSpot, a PMP® certified project manager, and a builder of diverse, high-performing teams. Currently, he is the Manager of Education for HubSpot Academy who leads the teams responsible for partner and developer education. He's also the host of Agency Unfiltered, a podcast featuring interviews with agency owners from around the world discussi…
GO2 Partners
HUG Leader