Build with HubSpot: Create a Support Analytics Dashboard

Jan 15, 11:00 – 11:45 AM (UTC)

Customer Success

Are you struggling to get clear visibility into your support performance, or spending too much time pulling data from mu...

Build with: Support AnalyticsHubSpot-LedService Hub

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About this event

Are you struggling to get clear visibility into your support performance, or spending too much time pulling data from multiple places?

Having the right support analytics is key to understanding team efficiency, customer experience, and where to focus your efforts. With a well-built dashboard, you can turn ticket data into actionable insights that drive better service outcomes.

In this hands-on session designed for Service Hub Professional & Enterprise customers, you’ll learn how to build a support analytics dashboard using HubSpot’s Custom Report Builder and service tools. You’ll leave with a clear framework to track what matters most, monitor performance over time, and confidently share insights with your team.

You’ll also:

🎧 Learn which support metrics matter most and why

📊 See how to build custom ticket and SLA reports step by step

🔍 Discover how to visualize trends to identify bottlenecks and improvement areas

This interactive session is led by a HubSpot Customer Success Manager, with live guidance, real examples, and time for your questions.

Register today and learn how to turn your support data into insights that drive better customer experiences.

Host

  • Salomé Darme

    HubSpot

    Customer Success Manager

Organizers

  • Ashley Massicott

    HubSpot

    Customer Success Manager, HubSpot

  • Diana Acevedo

    HubSpot

    Customer Success Manager

  • Guillaume Landel

    HubSpot

    Customer Success Manager

  • Salomé Darme

    HubSpot

    Customer Success Manager

  • Vanessa Muñoz

    HubSpot

    Customer Success Manager

  • Annabella Tock

    HubSpot

    Customer Success Manager

  • Shivani Thapa

    HubSpot

    Customer Success Manager

  • Juan Quiroz

    HubSpot

    Senior Customer Success Manager

  • Shona Hughes

    Hubspot

    Customer Success Manager

  • Carlos Pedraza

    HubSpot

    Customer Success Manager

  • Clare Wetmore

    HubSpot

    Customer Success Manager

  • Renéa Prell

    HubSpot

    Senior Customer Success Manager

  • Kerby Billy

    HubSpot

    Customer Success Manager

  • Jennifer Pinto

    HubSpot

    Customer Success Manager

  • Hannah Schoeneman

    HubSpot

    Customer Success Manager

  • Julia Tschechne

    HubSpot

    Customer Success Manager

  • Joe Roche

    HubSpot

    Customer Success Manager