Build with HubSpot: Help Desk Setup

Jan 13, 2:00 – 2:50 PM (UTC)

Customer Success

Great customer support starts long before the first ticket. Learn how to set up your HubSpot Help Desk to bring every conversation, channel, and team into one unified workspace. In this live, hands-on session, you’ll discover how Help Desk boosts response time, builds trust, and fuels continuous customer engagement. Save your spot!

Build with: Help Desk SetupCS-LedHubSpot-Led

About this event

Ready to transform the way you support your customers?

In today’s world, customers expect fast answers, seamless communication, and consistent support, everywhere, all the time. Teams that centralize their support channels and work from one shared workspace are the ones that deliver exceptional experiences.

In this live, interactive session for Service Hub Pro+ users, you’ll learn how to configure your Help Desk in HubSpot, unify all customer conversations, streamline collaboration, and set up a scalable support system that delights customers from the first contact to the last.

Alongside your HubSpot Customer Success Manager, you’ll get a full walkthrough of Help Desk setup, automation best practices, unified inbox steps, ticket routing, and reporting. You’ll leave ready to:

  • Create a unified Help Desk to support customers across email, chat, and forms 🤝
  • Improve efficiency with structured ticketing, clear ownership, and team collaboration 🎯
  • Strengthen your support process with reporting, SLAs, and customer feedback 📝

This small-group workshop is designed for hands-on learning. Bring your questions — you’ll have live Q&A and practical steps to implement right away.

Register now and take your support quality — and customer loyalty — to the next level!

Host

  • Guillaume Landel

    HubSpot

    Customer Success Manager

Organizers

  • Ashley Massicott

    HubSpot

    Customer Success Manager, HubSpot

  • Diana Acevedo

    HubSpot

    Customer Success Manager

  • Guillaume Landel

    HubSpot

    Customer Success Manager

  • Salomé Darme

    HubSpot

    Customer Success Manager

  • Vanessa Muñoz

    HubSpot

    Customer Success Manager

  • Annabella Tock

    HubSpot

    Customer Success Manager

  • Shivani Thapa

    HubSpot

    Customer Success Manager

  • Juan Quiroz

    HubSpot

    Senior Customer Success Manager

  • Shona Hughes

    Hubspot

    Customer Success Manager

  • Carlos Pedraza

    HubSpot

    Customer Success Manager

  • Clare Wetmore

    HubSpot

    Customer Success Manager

  • Renéa Prell

    HubSpot

    Senior Customer Success Manager

  • Kerby Billy

    HubSpot

    Customer Success Manager

  • Jennifer Pinto

    HubSpot

    Customer Success Manager

  • Hannah Schoeneman

    HubSpot

    Customer Success Manager

  • Julia Tschechne

    HubSpot

    Customer Success Manager

  • Joe Roche

    HubSpot

    Customer Success Manager