Build with HubSpot: Knowledge Base Structure

Dec 15, 6:30 – 7:20 PM (UTC)

Customer Success

Empower your customers and reduce support load by creating a well-structured Knowledge Base in HubSpot. Learn why a Knowledge Base is critical for customer success, how to organize it effectively, and best practices for building a scalable, self-service support hub. Save your spot today!

Build KBCS-LedEnglish

Login to RSVP

About this event

Empower your customers and reduce support load by creating a well-structured Knowledge Base in HubSpot. Learn why a Knowledge Base is critical for customer success, how to organize it effectively, and best practices for building a scalable, self-service support hub. Save your spot today!

Host

  • Guillaume Landel

    HubSpot

    Customer Success Manager

When

When

Monday, December 15, 2025
6:30 PM – 7:20 PM (UTC)

Agenda

3:00 PMIntro 👋
3:05 PMKnowledge Base: Definition & Value 🔎
3:15 PMDemo: Create & Structure Your Knowledge Base 📚
3:40 PMRecap & Best Practices ⭐
3:45 PMQ&A + Resources 🎤

Organizers

  • Ashley Massicott

    HubSpot

    Customer Success Manager, HubSpot

  • Diana Acevedo

    HubSpot

    Customer Success Manager

  • Guillaume Landel

    HubSpot

    Customer Success Manager

  • Salomé Darme

    HubSpot

    Customer Success Manager

  • Vanessa Muñoz

    HubSpot

    Customer Success Manager

  • Annabella Tock

    HubSpot

    Customer Success Manager

  • Shivani Thapa

    HubSpot

    Customer Success Manager

  • Juan Quiroz

    HubSpot

    Senior Customer Success Manager

  • Shona Hughes

    Hubspot

    Customer Success Manager

  • Carlos Pedraza

    HubSpot

    Customer Success Manager

  • Clare Wetmore

    HubSpot

    Customer Success Manager

  • Renéa Prell

    HubSpot

    Senior Customer Success Manager

  • Kerby Billy

    HubSpot

    Customer Success Manager

  • Jennifer Pinto

    HubSpot

    Customer Success Manager

  • Hannah Schoeneman

    HubSpot

    Customer Success Manager

  • Julia Tschechne

    HubSpot

    Customer Success Manager

  • Joe Roche

    HubSpot

    Customer Success Manager