Improving Customer Retention through Customer Journey Mapping

Thu, May 27, 2021, 9:00 AM (MDT)

For growing businesses, gaining new leads and new customers isn't enough. It's crucial to retain and expand your relationships with existing customers too. Join us as we walk through how to perform a Customer Journey mapping exercise that will help you better understand the needs of your customer base.

About this event

New business acquisition in today's world just isn't enough - not anymore at least.

As competition for your customer's business increases, retention and expansion of existing customers is becoming one of, if not the biggest drive of growth.

So how can marketing and sales professionals effect this normally customer support/success-driven function? By implementing customer journey mapping throughout the business.

Join us to learn:

  • What a Customer Journey Map is
  • The benefits of journey mapping
  • The steps to creating a Journey Map
  • How to get your team engaged in building one for your organization
  • How to implement & improve your Journey Map and associated strategies

RSVP now to save your seat on our virtual session.



Thursday, May 27
9:00 AM - 10:00 AM (MDT)