For years, many growing companies have relied on HubSpot for marketing and sales excellence, while keeping customer service isolated on a separate, disconnected tool (like Zendesk) for customer service. This approach creates fragmented data, broken customer journeys, and missed revenue opportunities.

This must-attend session is about changing that narrative.

HubSpot Service Hub has evolved past simple ticketing into a highly mature, enterprise-grade platform. This is not a feature preview – it's a strategic reckoning. We are pulling back the curtain to demonstrate why Service Hub is now a powerful, viable alternative to the market-leading service platforms currently creating silos in your business.

You will leave this session understanding the strategic power of Service Hub and see tangible proof of its maturity, including:

• The power of the unified CRM platform: Understand how service, sales, and marketing data work together seamlessly to create customer context, allowing agents to solve complex issues faster and driving better upsell opportunities.
• The advanced customer agent AI solutions: Discover cutting-edge customer agent AI tools that automate tasks, suggest resolutions, and elevate the quality of support without sacrificing the human touch.
• Dedicated, purpose-built workspaces: Get a first look at the streamlined Help Desk and Customer Service Workspaces designed for high-volume, enterprise service teams.
• Service power features: See deep-dive examples of features like ticket splitting and macros that showcase the platform's depth and capability to handle complex service operations.

We hope to see you and your service leader there!