According to the latest HubSpot research, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. How awesome is your customer service right now?
This session will show you how an automated sales strategy post-demo or proposal presentation can increase your conversion rate and how a slick onboarding process – backed by HubSpot’s new Service Hub – will keep your customers coming back for more. Did you know that 69% of customers first try to resolve their issue on their own, but less than one-third of companies offer self-service options such as a knowledge base?
Don’t leave your customers in the lurch. Service Hub has a built-in Knowledge Base, plus other great new features including SLAs, Inbound Calling (in beta) and Academy training to help your team become Service Hub experts.
Join us for our next ANZ Sales Enablement HUG (HubSpot User Group) to:
Join Salted Stone's Chief Strategy Officer, Tony Eades and Marketing Strategist, Gabe McCarthy, together with HubSpot's Director of Go To Market and Product Strategy, Gayle Wheaton live from Boston, for this deep dive into sales and service enablement.
Chief Strategy Officer
Director of Go To Market and Product Strategy
Gayle Wheaton is the Director of GTM and Product Strategy for Service Hub at HubSpot. She focuses on bringing the market to product - and bringing the product to market. Prior to HubSpot she built partnerships for Google Analytics 360. She has degrees from the University of Chicago Booth School of Business and Emory University. She loves her 2 young kids, goolden-doodle, and the Real Housewives of Beverly Hills.