You’ve seen it before. Maybe you’ve even approved it.

A bold new customer experience tool gets unveiled with great fanfare: journey maps, transformation frameworks, curated presentations. It sounds exciting. It feels powerful. It’s positioned as a turning point.

But months later, you’re still asking, "Where’s the growth, where's the momentum?"

Why do most customer experience tools fail?

Because they are:

• Used in isolation from the teams who’ll execute them

• Misaligned with internal systems, strategies, and incentives

• Devoid of cross-functional ownership

• Lacking real-time visibility into what’s working, or not

HubSpot's Service Hub is both proactive and reactive. No, it's not just a ticketing system. It’s AI-powered, omni-channel, and fully connected to your marketing and sales data, meaning your team isn’t just resolving issues. They’re anticipating them. They’re scaling personalized support. They’re driving retention before churn even starts.

That’s why we’re breaking down the most effective Service Hub hacks to delight your customers: tools, automations, and workflows that turn every support interaction into a moment of retention.

Want to see what’s possible when customer service becomes customer success?