HubSpot Help Desk Revolution: Transforming Customer Support

Apr 16, 4:30 – 5:30 AM (UTC)

Adelaide

Join our virtual HUG event "HubSpot Help Desk Revolution: Transforming Customer Support." Learn to map customer journeys, implement time-saving Service Hub features, and create automation workflows for ticket management. Get hands-on experience with knowledge base optimisation and intelligent routing to elevate your support team's efficiency.

AIAutomationHUGService Hub

About this event

HubSpot's Service Hub is transforming how businesses approach customer support, but are you using it to its full potential? Join our April HubSpot User Group where we'll dive deep into revolutionising your help desk operations.

Don't miss this opportunity to learn how to map your customer support journey, identifying key touch points and pain points along the way. Our industry expert will demonstrate time-saving functionalities in Service Hub that many users overlook, including knowledge base optimisation, intelligent chat implementation, and ticket prioritisation strategies.

Learn how to set up automation workflows that transform your support ticket management with proper routing, escalation pathways, and follow-up sequences that delight your customers.

We'll guide you through a practical exercise mapping your own customer's support journey and provide a hands-on workshop for building simple but powerful automation workflows.

You'll also discover how to measure and analyze your support performance, allowing you to continuously improve your customer experience metrics.

Don't let your customer support team struggle with manual processes and disjointed systems. Come join us for our HubSpot User Group in April and revolutionise your help desk operations.

Speaker

  • Ryan Jones

    Refuel Creative

    CEO

Host

  • Ryan Jones

    Refuel Creative

    CEO

Organizers

  • Ryan Jones

    Refuel Creative

    HUG Leader

  • Alice Marchuk

    Social Media Specialist