Are your customers finding answers easily—or are they flooding your support team with repetitive questions?
A clear, structured Knowledge Base is one of the most powerful ways to improve customer experience, reduce ticket volume, and empower users with self-service solutions.

Research shows that over 81% of customers prefer to resolve issues themselves before contacting support. With HubSpot’s Knowledge Base, you can deliver just that: searchable, accessible content that builds trust, increases retention, and frees your team for higher-value conversations.

In this hands-on session designed for HubSpot Service Hub Professional and Enterprise customers, you’ll learn step-by-step how to plan, build, and structure a Knowledge Base that scales. You’ll discover practical strategies and interactive demos to:

• Create and structure categories, subcategories, and articles in HubSpot 🗂️
• Apply best practices for writing, organizing, and maintaining Knowledge Base content—including leveraging AI tips to maximize its effectiveness ✍️
• Learn how to customize design, search, and permissions to match your brand 🎨
• See how to measure impact with Knowledge Base reports 📊

This interactive group session is led by a HubSpot Customer Success Manager, with live guidance, demos, and best practices. Bring your questions for the Q&A, and leave ready to launch or improve your Knowledge Base with confidence.

👉 Register today and start delivering effortless self-service experiences to your customers!