The future of customer service is here, and we’re inviting you to be part of it. On December 5th, join HubSpot's Eric Hirsch, Product Manager, and Nick Drane, Technical Lead, for a deep dive into HubSpot’s Custom Channels API—a groundbreaking way for developers to integrate new communication channels directly into HubSpot’s Help Desk.

Here’s what you’ll get:

A look behind the scenes: Understand the challenges of omnichannel support and how the Custom Channels API solves them.

Opportunities for developers: Learn how you can create channels that integrate seamlessly into the Help Desk, complete with features like ticket creation and two-way messaging.

Live demos and technical insights: See a custom-built messaging channel in action, with API walkthroughs and behind-the-scenes details.

Building for the future: Explore how this API opens doors for new app categories, regional solutions, and SaaS integrations.

Whether you’re a developer, partner, or just curious about HubSpot’s growing Service Hub ecosystem, this webinar will inspire you with the possibilities for customization and integration.

We’ll cover key differences between the Conversations API and Custom Channels API, share practical examples, and answer your questions. Don’t miss this opportunity to get an inside look at the tools shaping the future of customer service.