Let’s Have a Conversation: The Future of Omnichannel Service in HubSpot

Dec 5, 7:00 – 8:00 PM (UTC)

Developer

Join us on December 5th for an exciting webinar featuring Eric Hirsch, Product Manager, and Nick Drane, Technical Lead, as we unveil the power of HubSpot's Custom Channels API. Discover how developers can revolutionize customer service by creating seamless omnichannel experiences directly within HubSpot's Help Desk.

HubSpot-LedService Hub

About this event

The future of customer service is here, and we’re inviting you to be part of it. On December 5th, join HubSpot's Eric Hirsh, Product Manager, and Nick Drane, Technical Lead, for a deep dive into HubSpot’s Custom Channels API—a groundbreaking way for developers to integrate new communication channels directly into HubSpot’s Help Desk.

Here’s what you’ll get:

A look behind the scenes: Understand the challenges of omnichannel support and how the Custom Channels API solves them.

Opportunities for developers: Learn how you can create channels that integrate seamlessly into the Help Desk, complete with features like ticket creation and two-way messaging.

Live demos and technical insights: See a custom-built messaging channel in action, with API walkthroughs and behind-the-scenes details.

Building for the future: Explore how this API opens doors for new app categories, regional solutions, and SaaS integrations.

Whether you’re a developer, partner, or just curious about HubSpot’s growing Service Hub ecosystem, this webinar will inspire you with the possibilities for customization and integration.

We’ll cover key differences between the Conversations API and Custom Channels API, share practical examples, and answer your questions. Don’t miss this opportunity to get an inside look at the tools shaping the future of customer service.

Speakers

  • Eric Hirsh

    HubSpot

    Product Manager

  • Nick Drane

    HubSpot

    Technical Lead

Hosts

  • Anton Bujanowski

    GraphiSpot

    Developer HUG Leader & Founder

  • Teun Rutten (he/him)

    Bright Digital

    Developer Hug Leader & Lead Developer

  • Dennis Edson (he/him)

    HubSpot

    Developer Advocate

Organizers

  • Anton Bujanowski

    GraphiSpot

    HUG Leader

  • Teun Rutten

    Bright Digital

    HUG Leader

  • Dennis Edson

    HUG Advocate