Why you should move from Conversations Inbox to Helpdesk

Feb 21, 10:00 – 10:45 AM (UTC)

Edinburgh

Conversations inbox has served customer service teams well, but it's not without it's frustrations. Increased customer demands requires better structure, automation and insights. Join Attacat as we take you through the key benefits of Helpdesk. If you are considering the move, we'll also be giving away plenty of tips on what to think about to make it as painless as possible.

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About this event

Scaling customer support with helpdesk


As customer demands grow, so does the need for structure, automation, and better tools. 

If you are struggling to keep on top of enquiries, having to spend huge amounts of time figuring out customer context and can't measure your team as effectively as you would like, then give us 30 minutes of your time!

HubSpot Helpdesk is designed to address these challenges, offering a more organised environment for your team and a better experience for your customers. 

We'll help you understand what makes Helpdesk different from the Conversations Inbox and when it’s time to make the move.


You will leave with a clear understanding of how Helpdesk tools will help you: 

  • Simplify ticket management 
  • Use automation for improved team efficiency
  • Significantly improve the customer experience 
  • Provide more actionable insights for managers


Who should attend?

Customer Service teams currently operating out of the conversations inbox and would like to understand why they should switch to Helpdesk


When is it?

Friday February 21st at 10am via Google Meet


About the speaker 


Andrew Morgan, Digital Transformation Director, Attacat

Andrew specialises in delivering tailored HubSpot solutions and solving challenges for Attacat clients. 

With a strong focus on aligning technology with commercial strategy, he has led many successful projects for marketing, sales, and service teams. Whether it's designing complex solutions or optimising processes, Andrew will ensure that every solution drives both operational and commercial value. 

Connect with Andrew on Linkedin


What do we need from you?

Complete the registration form via the RSVP button above and we will be in touch with further details.

Please send any questions to hugs@attacat.co.uk



We look forward to seeing you there.

The Attacat Hug Team



Organizers

  • Carly Bonas

    Attacat

    HUG Leader

  • Ruairidh Leishman

    HUG Support