In this workshop, we will show you how to deepen customer relationships and drive team efficiency with the new Service Hub features.
About this event
This event was recorded live on March 29, 2022. The recording is available here.
Today's most disruptive companies are prioritizing the customer experience. Customers expect rapid, 24/7 service through various channels – despite the ever changing world around us. But it’s difficult to meet these growing customer expectations if your tools and data live across multiple sources.
How can you deliver authentic service when customers need you the most? By choosing a service solution that is easy to use, powerfully connected, and offers flexible communication channels: Service Hub.
In this workshop, we will show you how to use the new Service Hub features to:
Deepen customer relationships
Delpoy a custom survey to analyze feedback unique to your business needs
Build a customer portal to give your customers a home base to track their support tickets
Drive team efficiency
Use custom views to organize your Shared Inbox and prioritize tasks
Drive faster resolutions by setting SLAs around time to close and time to reply metrics