Learn to Master the Sales-to-Customer Success handoff during this epic session with Adriti Gulati.
Community-LedHUGInbound MarketingService Hub
About this event
It's no secret that Sales and Customer Success should maintain a close relationship. After all, it's up to 25x cheaper to keep an existing customer than it is to acquire a new one. That's why a manager's ability to foster relationships between teams is important in enabling cross-selling, re-selling, and servicing opportunities with your customers.
In this HUG, you'll:
Document your company's prospect to customer process
Equip your team with the necessary tools to provide a seamless sales to customer success handoff
Start to create a playbook for your sales and customer success teams
Meet the Speaker Adriti is an Inbound Professor for HubSpot Academy, focusing on customer service and Service Hub. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found trying (and failing) to train her puppy, eating Chinese food, or hiking through California.