The omni-channel experience is marketing, selling, and serving customers on all channels to create an integrated and cohesive customer experience no matter how or where a customer reaches out. The experience should be the same for customers regardless of the platform or method they choose to use.
During this chapter of the Scale Like a Pro series, you’ll learn how omni-channel communication will provide your business greater reach, improved engagement, and boosted customer satisfaction. By using Campaigns, you’ll promote consistent customer experience and brand messaging across all your channels and make it easier on your marketing and communications teams to build, schedule, and compare all of their assets.
Most Valuable For: Marketing Pro+, Sales Pro+