Customer service has been considered a reactive engagement. HubSpot has changed the landscape of this methodology and now provides the tools for CSRs and other customer experience representatives to be proactive and provide customers with resources to find solutions easily and efficiently.

2025 has brought some incredible updates to the HubSpot ecosystem—Service Hub being one of them. HubSpot has grown its service tools to the point where your CSRs can manage all of your customer tickets, inquiries, and feedback in one place! We're here to show you how Service Hub can be the ultimate workspace for your customer service team! 

We're excited to be hosting our next virtual HUG event with HubSpot's very own, Adriti Gulati! Adriti is a Team Lead and Senior Instructional Designer at HubSpot - most of you may also know her as one of HubSpot Academy's very knowledgeable Professors. Adriti brings years of experience and expertise to the table, making her the perfect guide to mastering Service Hub.

Adriti is no stranger to the Toronto HUG, so we're incredibly honoured to have her back for another exciting event!

During this Service Hub-focused HUG event, Adriti will be focusing on the amazing tools HubSpot has to offer, including: