Capacity Limits and Skill-Based Routing in the Conversations Inbox

Mar 8, 2023, 5:00 – 6:00 PM

Learn how to route your incoming customer comms to the right teammate at the right time

About this event

Being responsive to incoming customer communication is crucial of the success of your business. Ensuring customers are routed to the right team member at the right time can make all the difference in their relationship with you. Join Senior Product Manager Jenn De Mello and Senior Product Designer Bianca Recto as they discuss routing and assignment inside Service Hub, unveil new functionality for capacity limits, and share their vision for building skill-based routing later this year. Come ready to learn and get your questions answered!


  • Jenn De Mello


    Senior Product Manager

  • Bianca Recto


    Senior Product Designer


  • Kyle Jepson


    HUG Leader

  • D'Ana Guiloff


    HUG Co-Leader

  • Kristeen Romero


    RevOps Technologist