Being responsive to incoming customer communication is crucial of the success of your business. Ensuring customers are routed to the right team member at the right time can make all the difference in their relationship with you. Join Senior Product Manager Jenn De Mello and Senior Product Designer Bianca Recto as they discuss routing and assignment inside Service Hub, unveil new functionality for capacity limits, and share their vision for building skill-based routing later this year. Come ready to learn and get your questions answered!