Moving to Help Desk: Who, When, and Why

Apr 30, 3:00 – 4:00 PM

Trying to decide whether to make the leap from Inbox to Help Desk? This session's for you!

BeginnerEnglishHUGService Hub

About this event

Help Desk is an exciting new workspace in Service Hub, but as a dedicated admin, you want to make sure you understand all the implications before moving to a new tool. This session is to help you do exactly that. Join members of the product team who built Help Desk as they talk through:

  • When to use Help Desk vs the Conversations Inbox vs the tickets board
  • How to bring teams and processes into Help Desk
  • Best practices for the change management of support teams moving to Help Desk
  • Other best practices to keep help desk teams thriving

Speakers

  • Rose Sail

    HubSpot

    Senior Product Manager

  • Anabell Jimenez

    HubSpot

    Product Manager

  • Smrti Rahmat

    HubSpot

    Product Manager

Hosts

  • Kyle Jepson

    HubSpot

    HubSpot Advocate

  • D'Ana Guiloff

    Supered

    HubSpot Admin & Adoption Advocate

Organizers

  • Kyle Jepson

    HubSpot

    HUG Leader

  • D'Ana Guiloff

    Supered

    HUG Co-Leader

  • Kristeen Romero

    RevPartners

    RevOps Technologist

Partners

Sprocketeer Community logo

Sprocketeer Community

Supered logo

Supered