Help Desk is an exciting new workspace in Service Hub, but as a dedicated admin, you want to make sure you understand all the implications before moving to a new tool. This session is to help you do exactly that. Join members of the product team who built Help Desk as they talk through:

• When to use Help Desk vs the Conversations Inbox vs the tickets board
• How to bring teams and processes into Help Desk
• Best practices for the change management of support teams moving to Help Desk
• Other best practices to keep help desk teams thriving