For support teams who handle a high volume of tickets over a variety of channels, having quick access to the right tools and information is critical to providing an efficient and empathetic customer service experience. Today in HubSpot, support functionality is scattered across Tickets and Conversations, creating friction for teams using HubSpot to manage their support processes. 

Join Senior Product Manager Rose Petrozzino as she shares HubSpot’s vision for Help Desk—a workspace that combines the best of Tickets and Conversations (and more!) into a single, streamlined experience across web and mobile. Rose will walk through existing ticket capabilities in Service Hub, unveil the current state of Help Desk, and share the future vision for a ticket-centered workspace. 

She’ll also cover ways you can get involved through Alpha and Beta opportunities!