For support teams who handle a high volume of tickets over a variety of channels, having quick access to the right tools and information is critical to providing an efficient and empathetic customer service experience. Today in HubSpot, support functionality is scattered across Tickets and Conversations, creating friction for teams using HubSpot to manage their support processes.
Join Sr. Product Manager, Rose Petrozzino & Ruby Zheng, Sr. Product Designer as they share HubSpot’s vision for Help Desk —a workspace that combines the best of Tickets & Conversations (+ more!) into a single, streamlined experience across web & mobile. They'll walk through existing ticket capabilities in Service Hub, unveil the current state of Help Desk, & share the future vision for a ticket-centered workspace.
They’ll also cover ways you can get involved through Alpha and Beta opportunities!
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