Mar 27, 4:00 – 5:00 PM (UTC)
📣 Are you collecting customer feedback but not turning it into real action? Most businesses gather data but struggle to prioritize, analyze, and act on it. A strong Voice of Customer (VoC) strategy helps you understand what matters, fix what’s broken, and optimize the customer experience.
A well-structured Voice of Customer (VoC) program isn’t just about surveys—it’s about listening at every touchpoint, understanding customer needs, and driving action based on real insights. In this session, you’ll learn how leading companies build VoC programs that create real impact and see a LIVE DEMO on how to implement VoC inside HubSpot, from feedback collection to automation and reporting.
🎯 What you’ll get:
✅ A step-by-step breakdown of a real VoC framework.
✅ Strategies to prioritize VoC insights and turn them into action.
✅ A practical HubSpot demo showing how to automate and scale VoC.
Stop collecting data & Start making decisions.! ✨
ICX
CRX Manager
ICX
Thursday, March 27, 2025
4:00 PM – 5:00 PM (UTC)
| 4:00 PM | 🗣️ Why VoC Matters & How It Drives Business Growth |
| 3:10 PM | 📊 Capturing & Measuring VoC Beyond Surveys |
| 3:25 PM | 🔍 Turning VoC Data into Business Decisions |
| 3:40 PM | ⚡ LIVE DEMO: Implementing VoC in HubSpot |
| 4:00 PM | 🙋♂️ Q&A |
ICX
President
ICX Consulting
Digital Strategy Consultant
ICX
CRX Consultant
Imagineer customer experience LLC
Senior Consultant
ICX Cosulting
CX Consultant
ICX
CX Consultant
