We are so excited to dive into the reinvention of ServiceHub together with John Currivan, GTM Enablement facilitator from HubSpot and former Customer Success Specialist! John knows ALL the advantages of ServiceHub and will share with us how to utilize the features to provide the best customer experience.

We often encounter companies that simply ‘forget’ to build a customer retention strategy in their quest for new customers, and that’s a shame. Think about how much revenue lies in upsell, cross-sell, and renewals of your existing customers.

Do you know exactly when your customers’ contracts need renewal? Do you have an onboarding or activation strategy to keep your customers on your platform?

In this user group, we want to emphasize the importance of customer success and show you how to utilize the ServiceHub features to retain and delight your customers! Together with John, we will highlight the 3 most important elements to succeed with a customer success strategy:

1. Onboarding
2. Activation
3. Retention

Get inspired on how to level up your Customer Success and receive expert insights from an experienced HubSpotter. Sign up for the HUG on June 27th at 9 o’clock.

Links from the session:

Custom Events (for Measuring product Usage)

• Custom Events KB
• Customer Events Developer Doc

Workspaces information

• Success workspace Publicity
• Overview of the help desk workspace

BETAs - All Betas for Service Hub

• Reply Recommendations in Help Desk
• AI Chatbot
• Customer Sucess Workspace