How to Nail Customer Success with the Reinvention of HubSpot ServiceHub

Jun 27, 7:00 – 8:00 AM

Nordics SaaS

Get up to speed with the new reinvented ServiceHub! We have invited John Currivan from HubSpot to guide us through the new features and share his best practices on how to provide an excellent customer experience focusing on onboarding, activation, and retention.

AutomationCRMHUGInbound MarketingService Hub

About this event

We are so excited to dive into the reinvention of ServiceHub together with John Currivan, GTM Enablement facilitator from HubSpot and former Customer Success Specialist! John knows ALL the advantages of ServiceHub and will share with us how to utilize the features to provide the best customer experience.

We often encounter companies that simply ‘forget’ to build a customer retention strategy in their quest for new customers, and that’s a shame. Think about how much revenue lies in upsell, cross-sell, and renewals of your existing customers.

Do you know exactly when your customers’ contracts need renewal? Do you have an onboarding or activation strategy to keep your customers on your platform?

In this user group, we want to emphasize the importance of customer success and show you how to utilize the ServiceHub features to retain and delight your customers! Together with John, we will highlight the 3 most important elements to succeed with a customer success strategy:

  1. Onboarding
  2. Activation
  3. Retention

Get inspired on how to level up your Customer Success and receive expert insights from an experienced HubSpotter. Sign up for the HUG on June 27th at 9 o’clock.

Links from the session:

Custom Events (for Measuring product Usage)

Workspaces information

BETAs - All Betas for Service Hub


  • Lotte Nedergaard Lauridsen

    Helion B2B

    Co-Founder & Commercial Lead

  • John Currivan


    GTM Enablement Facilitator



Thursday, June 27, 2024
7:00 AM – 8:00 AM UTC


Introduction by HUG leader, Lotte Lauridsen
A deep dive into ServiceHub by John Currivan from HubSpot


  • Lotte Lauridsen

    Helion B2B

    HUG Leader

  • Signe Bjørklund

    Helion B2B

    HUG Organizer

  • Aske Denning

    Helion B2B

    HUG Support